Check your success! Ask your customers

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In further training your employees can acquire central communication strategies and rules. Such training gives you a model that you can follow and expand your skills in the field of communication. Our suitable seminars Would you like to further educate yourself or your employees on communication topics In our two-day sales seminar you will learn how to convince in personal customer contact.

The seminar direct marketing in  conveys successful language patterns in persuasion processes for C Level Contact List the winning approach of  customers in a practice-oriented manner. In our key account management seminar you will learn important methods and basic patterns for customer-oriented conversations . Further information and seminar dates can be found here: Wed. Key Account  Listen! Think of the quote from Paul Watzlawick used at the beginning: "One cannot not communicate"! Non-verbal cues from your customers may also be important. Conversely you also say something with non-verbal actions and should think about it in public. . Personalization Do not use any automated and ready-made texts when addressing your customers.



Be personal Be empathetic! Try to empathize with your customer. Show empathy! .  how satisfied they are with customer communication - whether via a contact form or in person at the end of a conversation. Create evaluation options and use this feedback to monitor success. Customer communication no-gos Information Overlay Don't overwhelm the customer with too much information at once.